You’ll find most of your answers here.

If you find any quality issues with the product, you can contact us by email：jimmy.ye@skatinger.au, or phone:0061-416521125, and we will handle it for you as soon as possible.

Every board comes with a repair kit. You will get a user manual, a wrench, and some patches that can be used to get you back up and running. A good repair should be left overnight to cure.
Note:DO NOT use the wrench to deflate the board. This wrench can only be used to remove and tighten the valve for servicing purposes only.

First of all, don’t panic! Please check whether the leak is caused by the valve or a puncture, and refer to corresponding repair instructions in the user manual. You can locate the leak by spraying soapy water on the board to see if air bubbles start forming.

Do not fear, it’s meant to be here!! The bump which can be seen at the back of some of our boards on the bottom is where the drop stitch material has to be cut in order to fit in the inflation valve. It is not a fault of construction, and will not affect use.

1. Remove fins before you store your board.
2. Completely dry your board BEFORE you store it.
3. Don’t store your inflatable board in direct sunlight. This will result in deterioration in the long run and shorten the life of your board. UV radiation is harsh and can particularly damage PVC when exposed repeatedly day after day.
4. Store your inflatable board in the right temperature range. Anywhere between 5-40 degrees Celsius is recommended. Again, inflatable SUPs are durable, but extreme conditions aren’t ideal for any sporting equipment. Avoid freezing cold or baking hot conditions.
5. You can store your board both deflated or inflated, whichever suits your space.
   - When the board is stored inflated, resist the temptation to stack things or place heavy objects on it. This could cause a divot or impact the rocker of your board over time. Also, if you’re storing your board inflated for the long-term, it’s best to release a few PSI just in case your storage area gets too warm. That helps to prevent any damage to the board from the air inside expanding beyond the desired PSI.
   - If you store your board deflated, keep it lying flat. When storing your board deflated, it’s a great idea to use your board bag to protect it from abrasions. Make sure it’s rolled or folded loosely. Then store your board in it’s backpack so it’s laying on its side rather than upright or standing on the edges of the board where pressure points could form.

Clean the board after each use with fresh water and mild soap. We suggest rinse the board to remove dirt, sand and salt water. Use towels to wipe away dirt when necessary. Remember to remove your fins before you rinse your board so that you can thoroughly cleanse your fin box. Completely dry your board AFTER you rinse and BEFORE you store it.

No! Dragging it on the ground may cause damage to your board and could result in air leakage. This will void your warranty.

Whilst paddling, please consider appropriate clothing for the weather or climate. It is highly recommended to wear a buoyancy aid vest or other personal flotation device, and a wetsuit in cooler conditions. Make sure to protect yourself from the sunlight, especially when paddling close to the coast, or you may easily get sunburn. If you’re a beginner, we strongly recommend wearing a floatation device at all times, and always be prepared to get wet!

No! Always wear a leash; leashes save lives.